Refunds: You may return your goods within 30 days if faulty, you are unhappy with the quality or the product is different to what you ordered. In cases where the rejection of the goods is due to a defect or discrepancy in the order, you will be entitled to a full refund or replacement including the cost of returning the goods to us. The faulty or damaged product must be returned before the refund or replacement can be issued.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, you will be entitled to a refund excluding the cost of postage and packing. Goods must be returned before the partial refund can be issued.
It is the Customer's responsibility to ensure returned goods are correctly packaged to prevent damage of goods. It is also advisable that you use a reputable delivery service that insures the goods and requires a signature on delivery.
For all custom made and/or personalised items, i.e. where you are specifying your particular Rank or Province etc, you must ensure that the items you are ordering are correct and appropriate to your needs. We are unable to credit or offer refunds on any items that have been specifically made and personalised to your instructions. You must confirm your requirements before we commence with manufacture. Please allow up to 8 weeks for custom made items. You will be notified if this timescale is to be extended.